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Clinical governance

Vitalis Health maintains a
comprehensive and robust
clinical governance process.

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Setting the standard

Vitalis is required to meet the regulatory requirements that the ensure the safety and integrity of our services. We have rigorous systems in place to not only meet but exceed those standards.

Hospital-level accreditation for all services.
Measurable system for identifying, implementing and auditing continuous improvement.
Robust, fully integrated risk-management framework.
Clinically validated, evidence-based, best-practice programs.
Full oversight from Clinical Governance Committee.

Vitalis Health Clinical Governance Committee

Dr Greg McDonald, Head Of Emergency Medicine

Dr Greg McDonald

Senior Medical Officer
(Sydney Adventist Hospital)

Dr Claudia Lopez - Emergency And Hospital Medical Officer

Dr Claudia Lopez

Emergency Physician
(Sydney Adventist Hospital)

Dr Scott Chapman, Infectious Diseases Specialist

Dr Scott Chapman

Infectious Diseases Specialist
(St Vincent’s Private, Norwest Private, Bella Vista Private, Bankstown Public)

Voni Leighton - Co-founder And Clinical Director Of Vitalis Health & Home Care

Voni Leighton, RN, MACN

Clinical Director, Vitalis Health
(Executive Committee, HITH Society, Australia; Member, International Foundation of Integrated Care)

Vitalis - Quality Healthcare at Home

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What Our Clients Say

I love working and collaborating as a team and the positivity shown by all of us.

ANN

The patients I see really appreciate the care that is provided to them in the comfort of their own home. They love the service and there is a high level of satisfaction.

The people I work with are lovely. And I also have very supportive managers who support me and my family with work-life balance.

ESTHER

I look forward to coming to work every day. Vitalis is a beautiful company to work for. The nurses and managers are beautiful, and I believe that I can make a true difference to my patients.

Changing lives is a beautiful feeling, and it reinforces why I became a nurse. I feel that people really appreciate the care that I provide and this serves as a constant reminder of why I become a nurse.

LILIAN

I highly recommend this service. My specialist nurses were very professional and I was made to feel relaxed on each treatment for my serious wound.

RM, Beecroft, October 2019

A wonderful service. The care I received from every nurse was exceptional and they were all so friendly and empathetic. It was great to have such quality medical attention at home.

JR, Turramurra, July 2022

I found that the nursing staff that attended me were the very best that I have encountered. After 7 private hospitals and rehabs I feel that I can comment on this matter with some accuracy.

RF, Castle Hill, March 2021

Every nurse was absolutely amazing. They were all so caring and loving. Very friendly and nice. They all showed up on time and did magnificent jobs every day.

CT, Carlingford, October 2019

I was extremely happy with the Vitalis service. The nurses were all lovely and I was very happy with everything that was done for me.

MB, Telopea, July 2019

Every nurse was very friendly, approachable, professional and, plain, just lovely! They made a not so pleasant situation so much easier. Thank you

RS, Gladesville, February 2020

The service was excellent. Staff were punctual to every visit. Friendly and kind providing magnificent care. Very appreciative of all your staff. Merry Christmas.

SK, Rouse Hill, December 2020

We were very impressed with the service you provided. The women were caring, careful, and punctilious about wearing masks and gloves – punctual, came when they said and let us know in good time their eta. Great to have you on hand.

BR Wahroonga, October 2020

I have nothing but praise for the team. Not only professional but always ready to do more to make life easier.

JC, GORDON, MARCH 2021

I am a very happy recipient of care from the lovely nurses from Vitalis and will continue to recommend Vitalis health and home care.

IM, Dural, March 2021

A totally unexpected and outstanding service. Professional, courteous, and caring – thank you all very much.

NV, ELIZABETH BAY, AUGUST 2021

Nothing beats being at home. Efficient, professional, sympathetic and friendly nurses – all come with a smile. Comprehensive care in a non-obtrusive manner. Highly recommended.

CR, Alexandria, April 2021

A superb service. Exceptional in all you do.

DBT, Baulkham Hills, June 2021

I have received excellent care and friendly service at all times and would recommend Vitalis for home care.

LJ, West Pennant Hills, March 2019

We found your service exceptional. All your nurses are wonderful and couldn’t have treated my mother better. Many thanks for all the kindness.

MO, Wahroonga, October 2019

Honestly, Vitalis was just the best home care experience for me. I had never been hospitalised before and the whole process made me feel comfortable and at ease. Clare was fabulous at following up, and wow Georgie my nurse was AMAZING – and that’s an understatement. She was so kind and caring.

MT, Jan 2019

I was very impressed by the professionalism of your staff. They were caring and efficient. I greatly appreciated their letting me know eta and the fact that they arrived within that window. Very grateful for this magnificent service.

NW, RANDWICK, MARCH 2021

Your service was an absolute joy. Just what I needed when I felt miserable!

EB, Mosman, May 2021

Extremely pleased with the level of care. A most professional service. Staff were most caring and well-mannered. There is nothing further they could have done to enhance the service. The whole procedure was very streamlined.

RM, Illawong, September 2021

I found Vitalis to be an excellent service. Nurses arrive on time and I would recommend them to anyone needing assistance.

JB, Forestville, September 2020

It is a wonderful service. All staff who came to home were just amazing, gentle, caring, and friendly, and a special thank you to Claire + Georgie who were so lovely to talk to on the phone.

GK, Bligh Park, August 2021

Great team and fantastic, caring service. Cannot speak highly more about Vitalis. Thank you.

MM, Hornsby, May 2021

Terrific service, very nice, very capable nurses. I felt entirely confident in their competence and expertise. They deserve the highest praise.

YW, Wahroonga, December 2021

The quality of the nursing care I received was exceptional. The team were truly wound care specialists. They communicated clearly with me and each other and the continuity of care was excellent. I was lucky to have them and their care and kindness contributed to my healing. Thank you so much. xx

NT, Croydon Park, April 2019

I was so grateful to have your services available to me during my recent medical issue. Fort two weeks every day I had a nurse visit and each and every one of the nurses could not have been more professional, friendly, or kind to me. Thank you!

JH, Roseville, September 2020

My husband regarded the team of clinicians with the greatest respect and trust. Every one had a way of making him feel better and hopeful about his progress of recovery.

MB, Caringbah, June 2022

I was very satisfied for the professionality of the team. All the carers were very friendly and always happy to assist me with my injury! Definitely recommend Vitalis to the people in need. Thank you once again!

EP, Cromer, November 2021

The nurses were all fantastic. Very professional, knowledgeable and were really helpful and attentive with my care. Fantastic service – I was really happy with everything.

MP, Baulkham Hills, April 2021

I have nothing but high praise for the service that Vitalis health and home care provided to me recently. All the nurses that treated me were professional, caring, and compassionate. They were a credit to the company.

JL, Drummoyne, June 2021

I cannot thank the Vitalis team enough for their exceptional medical care given to me over 8 weeks of iv treatment at home. Each Vitalis team member went above and beyond their job description to provide individual care and emotional support throughout a very difficult medical episode.

AW, Baulkham Hills, August 2019

Excellent nursing service, especially from Nicky she always went that extra bit more and always made me feel good & relaxed. I would recommend Vitalis to any of my friends if they need it.

GJ, North Bondi, July 2022

I was very happy with the beautiful nurses, very polite, very caring, full of respect. Cannot say enough nice things about this service.

ND, Dural, October 2022

The Vitalis service was a godsend to me at a very scary and challenging time in my life. A huge thank you to Kelly and the girls for the wound care they provided.

TL, Castle Hill, June 2022

I could not have coped without Vitalis. Every single nurse was friendly, arrived (on the time arranged), competent in dealing with a complex wound. Wonderful support. 10 out of 10 for Vitalis. Thank you.

MB, St Ives, June 2022

Every day when I had the treatment I was treated like an old friend. They were the light in my life, always happy and friendly. I miss them all.

CR, Hornsby Heights, December 2020

Exceptional service by each individual nurse. They performed “Over & beyond” and were punctual, caring, efficient, and courteous. Could not wish for better service.

LS, Killarney Heights, July 2022

The service was excellent and the staff showed consistently high, professional approach. Would recommend highly.

TB, Elizabeth Bay, May 2019

A wonderful home nursing service. Every single nurse who attended me was really caring and very friendly and pleasant. I am extremely grateful for the care that was afforded me while having infusion at home. Thank you, thank you.

KC, Glenorie, April 2021

The nurses were wonderful – always came at the time they set. Very warm and encouraging as well as very professional. A very happy experience (and I had my own care agency + I know how difficult it is)

HF, Darling Point, July 2021

Working for Vitalis is like working with family and friends. A fun and supportive environment, lovely people!

KELLY

Vitalis is special. I have been working in this wonderful company for almost three years now. I love the work ethic, people culture, mission, vision and its client-centredness. The whole Vitalis team is so mindful of staff physical, mental and emotional wellbeing. Our work and effort is so highly valued, plus we have the 100% support from the management. It is a blessing to work at Vitalis.

LORIE

Everyone at Vitalis has supported me to be the best carer I can be. I have been matched beautifully with my clients since the day I started. I am still caring for some of these clients and have built a trusting and well-understood relationship regarding their wants and needs.

My approach has always been to care for clients the way I would want my own parents treated.

NARELLE

I’m happy to go to work every day because I feel very supported by a great team. Everyone is friendly, respectful, encouraging and appreciative of what we do, which makes us want to respond in the same way. And, obviously, happy carers = happy clients.

MICHELE

Working for Vitalis has been a wonderful experience. I’m treated with warmth, respect and feel part of a big caring family that is making a real difference to people’s lives. 

ALLY

I’ve been providing care for people in the community for over 15 years and Vitalis is by far the best health service I’ve worked at. The back-up service supporting me is always quick, informed and on the ball 24/7, so I always feel supported even when working alone in the field. There is a friendly and respectful attitude between all staff, which creates open communications and good working relationships. Vitalis listens to their clients and their staff. They care!

JACKY

I love working within our great team! Management are superb, easy to communicate with and caring. It feels amazing to look after people in their own homes and provide acute care to those in need. I truly have loved this amazing career from the day I started.

ANGELA

Wonderful nurses, excellent care and very dedicated – came to see me during a severe storm. This is such a great program to receive treatment at home instead of in hospital – highly recommended.

KN, North Turramurra, March 2020

They were a pleasure to have in our home. You are to be congratulated on your staff. Thank you so much.

DG, Caringbah, February 2020

Excellent service, cannot fault it. Keep up the good work.

JB, Castle Hill, March 2019

I have had the pleasure of your staff visit me for the last 4 weeks. They were very caring and very friendly. Thank you for looking after me.

LM, Wentworthville, March 2019

Thank you vitalis for all your expert care given to me by all your special nurses during my much-needed care. Greatly appreciated!

LJ, West Pennant Hills, April 2019

Thank you for a truly excellent service. It was wonderful to be cared for at home.

LR, Woollahra, October 2019

We were over the moon with the service I received from Helen, Clare, Angela, Kiy, Kelly, Sharon, Nicki & Leah. It is clear that to these girls this isn’t just a job – they love it and were wonderful support for me.

KS, Turramurra, April 2020

It was a pleasure to have your staff in my home. Made a tough situation excellent. I can’t thank you enough.

JK, Rouse Hill, March 2019

I have received excellent care and friendly service at all times and would recommend Vitalis for home care.

LJ, West Pennant Hills, March 2019

The nurses who cared for name were so caring & efficient. We were contacted each day with an eta as well. Thank you so much for your help with his recovery.

JG, East Kurrajong, June 2019

Everyone was fantastic! Caring, professional, personable, punctual. The ‘only way to go’! Congratulations!

TG, Pennant Hills, April 2019

Absolutely fantastic organisation. Everyone I dealt with was helpful, cheery and professional.

SW, September 2019

We found the nursing staff very friendly and helpful. Always on time and at times flexible with arranging times. The care and attention to detail was very much appreciated. Thank you so much.

JO, West Pymble, May 2019

Nothing beats being at home. Efficient, professional, sympathetic and friendly nurses – all come with a smile. Comprehensive care in a non-obtrusive manner. Highly recommended.

CR, Alexandria, April 2021

Your staff were wonderful: punctual, friendly, helpful, professional at all times.

JD, Kenthurst, October 2019

We found your service exceptional. All your nurses are wonderful and couldn’t have treated my mother better. Many thanks for all the kindness.

MO, Wahroonga, October 2019

After major surgery, Vitalis services facilitated my early discharge to my home through their services. All staff were expert nurses, dependable, helpful, knowledgeable and caring. Their recording of my recovery was also particular and accurate.

PT, Bayview, September 2019

Your HITH service was most excellent and each and every one of the numerous ever so capable nurses who visited me seven days a week over a long period were so friendly, bright and thorough, keeping me at home instead of still being in hospital.

JT, Epping, September 2019

Vitalis provides a highly competent, flexible alternative to hospital admission. Professional with advanced communication skills.

DR, Denistone, August 2019

Very pleased with all aspects of the care provided, from the coordinator to each of the nurses who visited and administrated my medication via the picc line. In particular, their communication skills were first-rate.

PL, Oatlands, Feb 2019

I would like to commend all your nursing staff that provided me with the best possible care. They were friendly, courteous and extremely professional – can’t fault any of this service. This is the first time I can honestly say you are true to your commitment above. (referring to Vitalis statement: ‘our service is committed to providing high-quality care and services and meeting your needs’).

FB, Glenwood, October 2019

This was an emotional time for me. Being able to be in my own home especially as my daughter who lives overseas was able to be here. Allowing me to be home I was able to spend more time with her. What lovely nurses attended to me. Their visits were most welcome. Thank you. A very valuable organisation.

PC, Turramurra, April 2019

The two staff nurses who attended to my left lower leg post-surgery were very professional and courteous. Their hands were gentle and efficient and their whole demeanour was reassuring. I felt comfortable to ask any questions. Please thank them on my behalf.

AT, Thornleigh, June 2019

Vitalis provided exceptional care for our elderly mother in her home for five months until her passing. We switched to Vitalis from another company as we were impressed by their professionalism, personalised approach, attention to detail, and the way they treated mum with respect, kindness and compassion at all times. Voni was an absolute pleasure to deal with. She brings a wealth of experience to the table and has a lovely bedside manner with her clients. No problem was every too big for Voni to resolve and she and her staff went above and beyond to ensure mum was being well cared for and that her comfort and dignity was maintained until the very end. I have no hesitation recommending Vitalis as a care provider and have already provided their details to a few friends exploring care options for their parents.

TB, Warrawee, 2017

My experience with Vitalis has been a success for the input on a management plan of how the wound was to be treated and it’s execution. Every one of the attending team was professional and they knew the requirements of the plan and the expected healing rate. Overall my wound would never have healed without surgical intervention and the nursing input. I am very grateful for Vitalis’s attention.

NJ, WARRAWEE, 2020

We found your staff competent, confident, friendly and helpful in every respect – Thank you so much!

VS, Cherrybrook, October 2019

You are a very strong and capable team that can offer high quality and good services to patients. Especially you have good arrangements to satisfy different needs of patients that really need your help.

PX, Cherrybrook, April 2019

I appreciate the exceptional service provided by your team. The nurses’ communication was excellent, kind and understanding, and tasks carried out very professionally.

TC, Normanhurst, September 2019

We were extremely impressed with the level of professionalism and care from all the nurses. We would definitely recommend your services. Thank you.

BH, Avalon Beach, March 2021

Very pleased to receive treatment from three courteous, efficient and friendly nurses. More than happy to recommend Vitalis to all my acquaintances if in similar circumstances as me, great work Vitalis. I hope your business expands!

RF, Emu Plains, February 2020

I am extremely grateful for the excellent care and service provided by the nurses. The staff were all very caring, friendly, well trained and knowledgeable. Thank you to everyone for looking after me so well.

AO, North Turramurra, July 2019

The service was excellent both with regard to professional capabilities and with friendly and helpful manner of all the visiting nurses.

JR, Hunters Hill, April 2019

All the employees that came to my home were polite, punctual and paid attention to detail. I was very happy with their service.

MS, Castle Hill, March 2018

The nurses were wonderful – always came at the time they set. Very warm and encouraging as well as very professional. A very happy experience (and I had my own care agency + I know how difficult it is)

HF, Darling Point, July 2021

Terrific service, very nice, very capable nurses. I felt entirely confident in their competence and expertise. They deserve the highest praise.

YW, Wahroonga, December 2021

I cannot thank the Vitalis team enough for their exceptional medical care given to me over 8 weeks of IV treatment at home. Each Vitalis team member went above and beyond their job description to provide individual care and emotional support throughout a very difficult medical episode.

AW, Baulkham Hills, August 2019

I have nothing but high praise for the service that Vitalis Health and Home Care provided to me recently. All the nurses that treated me were professional, caring, and compassionate. They were a credit to the company.

JL, Drummoyne, June 2021

The Vitalis team was always professional, helpful, and caring. Highly recommended service.

JP, Eastwood, June 2020

Anosh my physiotherapist was very professional, knowledgeable, and reliable. Would definitely recommend him.

SP, Artarmon, Jan 2022

The service was excellent. Staff were punctual to every visit. Friendly and kind providing magnificent care. Very appreciative of all your staff. Merry Christmas.

SK, Rouse Hill, December 2020

I found the Vitalis Team to be very caring and friendly and it was a pleasure to greet them each day. Nothing was ever a problem. A high-class team both on the ground and an excellent back-up team too.

GH, Beecroft, June 2021

I could not have had better care. I looked forward to them coming. All intelligent and caring. I have passed this on to my Specialists and friends and family.

CD, Collaroy Plateau, March 2021

We were extremely impressed with the level of professionalism and care from all the nurses. We would definitely recommend your services. Thank you.

BH, Avalon Beach, March 2021

Absolutely agree (with choosing home rather than hospital for infusion treatments) having had to use this service for a loved one in a time of great need. Much easier for the patient to avoid the stress of travel and receive the treatment in the safety and comfort of their own home.

VT, Cronulla, June 2020

The nurses were all fantastic. Very professional, knowledgeable and were really helpful and attentive with my care. Fantastic service – I was really happy with everything.

MP, Baulkham Hills, April 2021

My husband regarded the team of clinicians with the greatest respect and trust. Every one had a way of making him feel better and hopeful about his progress of recovery.

MB, Caringbah, June 2022

The nurses were wonderful – always came at the time they set. Very warm and encouraging as well as very professional. A very happy experience (and I had my own care agency + I know how difficult it is)

HF, Darling Point, July 2021

Every day when I had the treatment I was treated like an old friend. They were the light in my life, always happy and friendly. I miss them all.

CR, Hornsby Heights, December 2020

Words just cannot express how grateful I am for all that you have done over the last 4 nearly 5 months. Particularly in this last few days, I absolutely could not have gotten through it without you. Your calm, in control but gentle nature and work ethic we’re just what I needed. Whenever you said “now here’s the plan” was music to my ears. You facilitated the most beautiful death for dad, just what he wanted. Also I must commend you on your staff. Oh my gosh, we are all in love with Belinda and Deane. And of course Bella and Hannah too. Thank you Voni.

SC, Darling Point, September 2020

Voni, you are a true angel. Thank you so much for everything. You made Mum’s wishes come true and now she can be at peace knowing she could be at home one last time! It has been a true honour to meet you. You truly helped get us through this tough time.

Family of A.N, Currans Hill, September 2021

There are no words to describe how amazing, efficient, reliable and friendly these magical nurses were. There is no place like home to regain strength and Vitalis enabled this to happen. THANK YOU THANK YOU THANK YOU!

MM, Pennant Hills, February 2020

I would like to thank you, Vitalis care team for looking after me at home for a period of 32 days. You showed very high-quality care and very professional service. Your great knowledge, friendliness and passion about what you do is much appreciated. Thank you!

MK, Warriewood, March 2019

Having been a recipient of Vitalis Care, I can’t speak more highly of the thoughtful, professional, and personal care I received over 4 weeks – a wonderful organisation.

CG, Elizabeth Bay, April 2021

Every day when I had the treatment I was treated like an old friend. They were the light in my life, always happy and friendly. I miss them all.

CR, Hornsby Heights, December 2020

The care, support, and help by the staff and management is second to none. Everyone’s communication, knowledge, bedside manner was brilliant! I highly recommend Vitalis to anyone in need.

AT, Glenhaven, December 2020

Vitalis is absolutely amazing. Extremely easy to organise. Very flexible with their timings. Very capable and caring nurses. 11/10. Would not hesitate to recommend.

MG, West Pennant Hills, November 2021

The quality of the nursing care I received was exceptional. The team were truly wound care specialists. They communicated clearly with me and each other and the continuity of care was excellent. I was lucky to have them and their care and kindness contributed to my healing. Thank you so much. xx

NT, Croydon Park, April 2019

Honestly, Vitalis was just the best home care experience for me.  I had never been hospitalised before and the whole process made me feel comfortable and at ease. Clare was fabulous at following up, and wow Georgie my nurse was AMAZING – and that’s an understatement.  She was so kind and caring.

MT, Jan 2019
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