Vitalis Support at Home
Vitalis is a trusted provider of aged care in the home. Our caring, empathetic, experienced staff help you or your loved ones stay independent and enjoy a better quality of life.
Be revitalised with Vitalis Support at Home
At Vitalis, we believe home is where the health is. Since 2015, we have helped over 50,000 patients across our range of services.
Compassion and a commitment to excellence is at the heart of everything we do for older Australians needing home care. We value the trust people place in us, and are passionate about having a positive impact through our home help services.
Vitalis Support at Home delivers exceptional Clinical, Independence and Everyday Living care. Everything we do is designed to help you or your loved one to live a fulfilling life in the comfort and familiarity of home for as long as possible.
Benefits of Vitalis Home Care
- You will receive hospital-quality care services at home provided by the friendly and skilled carers who make up the Vitalis AI (Awesome Individuals) team.
- You choose the care you would like to receive and when you would like us to provide it.
- You can live independently at home for as long as possible, even as you age or need to manage complex health conditions.
- You get to enjoy a better quality of life.
- You will receive cost-effective care delivered by highly trained carers under the clinical supervision of Registered Nurses.
- You can avoid preventable hospitalisations and premature/unwanted moves into residential aged care.
- You will stay safe, healthy and socially connected.
- You can reassure family members that home is the best place for you.
What help do you need?
Vitalis provides home care packages covering a range of services, including:
Personal hygiene assistance, including showering, toileting and dressing.
Meal preparation to help with shopping and cooking favourite meals.
Medication assistance, including collecting prescriptions and helping you take your meds.
Respite Care to give family members/carers essential time to recharge their batteries.
Shopping and light housekeeping duties to help keep the home running smoothly.
Driving you to appointments or on outings.
Personal assistance with organising things at home.
Companionship and socialisation, from having a cup of tea to a walk in the park.
Specialist Palliative Care, delivered in conjunction with your medical team, to keep you comfortable at home.
Specialist Dementia Care to keep you safe and supported at home.
Specialist Nursing Services, including wound care and intravenous antibiotic therapy
When do you need help?
Vitalis can provide home support 24 hours a day, seven days a week, including public holidays. We offer:
- Daytime Care, from two hours a day to 12 hours a day. Visits can be made weekly, every few days, daily or multiple times per day to suit your needs.
- Sleep Over Care to help you at bedtime and again in the morning with showering, dressing and breakfast. Support is available during the night if needed.
- Active Night Care for extra help at night when you are unwell.
- Live-In Care is around-the-clock help, enabling you to remain in your own home even as your needs increase. Live-in care can be long term or short term.
How Vitalis changes lives
Everyone at Vitalis prides themselves on going above and beyond to have a positive impact on the lives of our eldercare customers. Whatever your elderly care needs, we make sure you are supported by a someone who understands what you want to achieve and works with you to get there.
Your Vitalis team member will be with you every step of the journey, helping you as your needs change over time and providing:
- Hospital-quality care
- Outstanding outcomes
- The best possible experience.
What services do Vitalis provide?
Vitalis Health specialises in meeting the clinical and personal needs of every patient. As well as identifying and understanding critical issues, we ensure patients are heard and included in their treatment and care planning. Our healthcare-at-home services are available both privately (health insurance or user pay) and publicly through public health systems, government departments and the NDIS. They include:
Hospital at Home Services
Care at Home Services
Virtual and Remote Services
Vitalis Gold
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In our blog, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
How Vitalis Home Care helps people with dementia
How Vitalis home care helps family members
How Healthcare at Home can benefit Parkinson’s disease patients
The benefits of having iron therapy at home
Is Complex Care in the Home right for you? Understanding your healthcare options
Choosing the right Hospital in the Home provider: a guide for Australian patients
How Vitalis Rehab in the Home helps hip replacement patients
FAQs
Is there an alternative to nursing homes for elderly family members?
For some people, a nursing home is the best answer, but for many others, well-structured care at home is a better option.
How do I know what Home Care service I need?
If you or a loved one could benefit from care at home, the first step is to have an assessment of health and care needs, including cognitive. This will help identify what services and location are best suited to your needs. This is often companionship and help with things like shopping and meal preparation, light housekeeping and activities that engage interest and help re-establish social connections.
Vitalis can help with this assessment, as well as develop and deliver individualised care plans that meet your needs – now and into the future – as well as providing the most cost-effective solution.
Do I need a qualified nurses for my home care?
There are some things (like administering medication or providing wound care) that need the services of a Registered Nurse. However, in many cases you only need a properly trained and Registered Nurse-supervised Nursing Assistant or Companion. This Vitalis model of home care services keeps your costs at a lower level, but still retains the clinical care backup if needed.
Are your nurses and carers Vitalis employees?
Yes, every Vitalis nurse or carer is a direct employee, not a subcontractor. This ensures quality of care and means you will never be in the position of having to directly pay our nurses or caregivers.
Are your carers insured?
Yes, all Vitalis carers are covered under our comprehensive insurance policies. They also have up-to-date vaccinations, Police Checks and Working with Children Certificates.
What is the difference between live-in care and 24-hour care?
Live-in staff sleep in your home overnight and provide active care for an agreed period during waking hours. They will need a place to sleep and it is assumed they will have a relatively uninterrupted night’s sleep. If you are not able to accommodate a carer to sleep overnight or you need more care during the night, we can assign two or more staff to provide 24-hour care day.
Can my carer run errands for me?
Yes. Your carer can assist you with errands such as shopping or collecting your dry-cleaning.
Can my carer go with me to family events, take me on outings or go for walks with me?
Absolutely! Vitalis carers want to help you get the most out of life. They can go with you on outings of your choice (noting that you will need to cover any travel-related expenses and additional costs).
Can my carer go with me to appointments?
Yes. Vitalis carers can accompany you to medical and personal appointments if you would like them to. Please note that you will need to cover travel-related expenses and additional costs incurred by your carer on these trips.
What are my responsibilities towards Vitalis staff in my home?
Our staff must be safe when they provide your home care services. Before we start, we will conduct a Workplace Health and Safety assessment and repeat this periodically to ensure your care is appropriate to your needs and can be safely delivered by our team members.
What are carers not allowed to do?
Carers are not allowed to do anything that is clinical or invasive in nature, such as administering injections.
What happens if there is an emergency at home?
You should always call 000 if you have a medical emergency. Your Vitalis carer will notify their manager after 000 has been called. All Vitalis staff are trained in emergency procedures and your care plan will include a priority list of people to call should an emergency arise. This list should always be kept up to date with the Vitalis office team and placed in a highly visible location in your home.
If I need to go to hospital, will my carer come with me?
It’s up to you, but we recommend that your carer goes with you so they can help facilitate the transition from home to hospital. Your carer can then communicate with family members and assist you until they can arrive. Your carer will also notify their manager.
Can my carer go in an ambulance with me?
Yes, they can go with you to help make sure you receive the highest level of attention. They can also speak to hospital staff on your behalf about what you need. Vitalis can also provide advocacy and healthcare navigation services for you.
What do I do if I’m not happy with my care or carer?
Vitalis always strives to provide the best possible care. But if you’re not happy with any aspect of your care, please call your personal care manager on 0490 521 906.
