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Refer to Vitalis

There are a number of ways for medical professionals, support coordinators, insurers and others to refer to Vitalis Health. Simply choose the option below that best suits you…

Option 1: Refer to Vitalis online

Referring online is the quickest and easiest way to arrange Hospital in
the Home or Rehabilitation in the Home care for your patients.

Vitalis online Hospital in the Home referral form

Refer to Vitalis Hospital in the Home

Vitalis Health’s friendly and skilled nurses provide hospital-standard Hospital in the Home care across Greater Sydney.

Refer now

Refer to Vitalis Rehabilitation in the Home

Vitalis Health provides hospital-standard Rehabilitation in the
Home across Greater Sydney and Newcastle.

Refer now

Option 2: Complete a PDF referral form

i. Choose the relevant referral form…

ii. Complete and sign the form by hand

iii. Fax the completed form to (02) 9191 0211 or email with supporting documentation to:

Option 3: Call 1300 848 254

Who can refer to Vitalis Health

Vitalis accepts referrals from a range of sources, including:

GPs

Public & Private Hospitals

Specialists

Allied Health Professionals

Workers' Compensation Insurers

Private Health Insurers

Nursing Homes

NDIS Support Coordinators and Self-managed NDIS Plan Holders

Patients and family members

Contact us for more information

Important information

  • Patients must be clinically stable and in a safe home environment to be eligible for admission to Vitalis clinical services.
  • HITH and Complex Care patients can be admitted under the care of their treating doctor or under Vitalis’ own GP/Emergency Doctors.
  • Chemotherapy at Home patients are admitted under the care of their treating doctor.
  • Treating doctors are consulted and provided with regular updates.
  • Contact our teams directly for more information:

HITH Team

RITH Team

Complex Care Team

What our customers say

 
 
 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
The Vitalis  Health & Home care service was excellent and greatly appreciated once I left hospital. It meant that I didn’t have to go to a specialised rehab centre but could go home. The Physio & nurse were friendly, helpful & reliable.
  
 
 Posted on Google Google 
 
 
 
 Jocelyn Bruce profile picture 
 
 
 Jocelyn Bruce 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Hi Vitalis,
Thank you for your email. It was very pleasant to meet your Nurses looking after me last week. The service and professionalism of each Nurse was fantastic
looking after me. It must give confidence in  having such nice and component staff.
Thanks again
David Rowland
  
 
 Posted on Google Google 
 
 
 
 Sue Rowland profile picture 
 
 
 Sue Rowland 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I cannot say enough good things about the nurses from the Vitalis Hospital in the Home team. They made a very unexpected and painful post-op recovery period as stress-free as possible. Thank you Kelly, Cara, Nicki, and Sharon - I would have been lost without you!
  
 
 Posted on Google Google 
 
 
 
 Paula Honnibal profile picture 
 
 
 Paula Honnibal 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Staff are so helpful and friendly. Love working with you all.
  
 
 Posted on Google Google 
 
 
 
 Dee Franczia profile picture 
 
 
 Dee Franczia 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
After a month in hospital on a drip it was amazing to have the daily treatment at home.
All the staff are outstanding, professional and their friendly attitude is exceptional.
Thank you so much
  
 
 Posted on Google Google 
 
 
 
 Rod Rogers profile picture 
 
 
 Rod Rogers 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
The best service I’ve had with Vitalis
Very professional service and the nurses are very friendly, experienced, and caring
Highly recommended
  
 
 Posted on Google Google 
 
 
 
 M R profile picture 
 
 
 M R 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
Natalie, Clare and the whole nursing team are exceptional.  They really care, and their feedback is first class.  A credit to this professional that doesn't often get a lot of thanks.  This is the type of innovation we need in the health sector.  All the best team for 2021.
  
 
 Posted on Google Google 
 
 
 
 Frazer Wilson profile picture 
 
 
 Frazer Wilson 
 
 
 
 
  
 
 
 Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google. 
I had the experience of using Vitalis for home hospital care over past week. Vitalis provided excellent care and all Nurses who attended were very experienced and knowledgeable and performed service with great empathy & understanding. Absolutely recommend Vitalis for anyone requiring in-house medical care.
  
 
 Posted on Google Google 
 
 
 
 ross owen profile picture 
 
 
 ross owen
Write a Google review

Vitalis Stories

Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In this section, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.

Read more stories

AI is giving people answers. But who decides what they mean?

As AI becomes increasingly capable of interpreting health information, the challenge for healthcare professionals and providers is not whether technology can generate an answer – but how it can support safe, clinically led decisions?
Learn more

Can an algorithm understand what it takes to live well at home?

Australia’s aged care assessment algorithm has sparked debate about the role of technology in determining the support older people receive. But the bigger question goes beyond algorithms versus humans. Can data ever capture everything we need to understand about a person’s life?
Learn more

When technology stops… does care?

When the recent Telstra outage disrupted communications across Australia, it exposed more than a technology failure – it highlighted an important question for healthcare.
Learn more

Patient engagement in the Vitalis Virtual Program

Vitalis Health Head of Virtual, Iman Malek, unpacks the data showing how digitally enabled, clinician-led care can extend healthcare beyond the hospital while maintaining strong patient engagement and clinician oversight.
Learn more

International Nurses Day: What Florence Nightingale would think of healthcare today

12 May is International Nurses Day — a day celebrated around the world to recognise the extraordinary contribution nurses make to our health systems, communities and lives. It’s also the birthday of perhaps the most famous nurse in history: Florence Nightingale.
Learn more

From reactive healthcare to proactive care

Vitalis Health Head of Virtual, Iman Malek, explores the quiet shift that is reshaping hospital delivery – driven by virtual hospital capability.
Learn more

Short-stay hospitals and value-based care

Vitalis Health Co-Founder and Director, Alex Chrisment, says the short-stay hospital model can enable Australia’s value-based care ambitions.
Learn more

The value of respite care: Supporting families, enabling Independence

Caring for a loved one can be one of life’s most meaningful responsibilities, But it can also be one of the most demanding, which is why respite care can be so important.
Learn more

FAQs

How do I refer to Vitalis for Hospital at Home services?

There are a number of ways of referring to Vitalis, depending on the service you are looking to book.

Hospital in the Home (HITH), Rehabilitation in the Home (RITH) and Complex Care in the Home services can be booked using any of the methods (online, email and fax) listed above.

For all other services, please call 1300 848 254 or contact us.

Vitalis provides Hospital at Home and Care at Home services across the Greater Sydney region. We may also be able to support patients in other locations. Please contact us to discuss specific cases.

Vitalis Hospital in the Home has arrangements in place with the following health funds:

  • BUPA
  • HCF
  • NIB
  • Australian Health Service Alliance funds:
    • ACA Health Fund (ACA)
    • AIA Health (MYO)
    • CBHS Corporate (CBC)
    • CBHS Health (CBH)
    • CUA Health (CPS)
    • Defence Health (AHB)
    • Doctors Health (AMA)
    • GMHBA Health (GMH)
    • GU Health (GU)
    • HBF Health Limited (HBF)
    • Health Care Insurance (HCI)
    • Health Insurance Funds (HIF)
    • Health Partners (SPS)
    • Navy Health (NHB)
    • Onemedifund (OMF)
    • People Care Heath (LHM)
    • Phoenix Health (PWA)
    • Police Health (SPE)
    • Qantas Health
    • Railway Health (RT)
    • Reserve Bank Health (RBH)
    • Teachers Health (NTF)
    • TUH (QCH)
    • Westfund (WFD)

We may also be able to support members of other health funds. Please contact the HITH team (call 0451 439 322 or email [email protected]) to discuss.

Vitalis Rehabilitation in the Home has pre-approval arrangements in place with the following health funds:

  • ACA Health Benefits Fund (ACA)
  • AIA Health Insurance (MYO)
  • CBHS Corporate (CBC)
  • CBHS Health Fund Limited (CBH)
  • CUA Health (CPS)
  • Defence Health Limited (AHB)
  • Doctors’ Health Fund Limited (AMA)
  • GMHBA Health (GMH)
  • HBF Health Limited (HBF)
  • HCF (HCF)
  • Health Care Insurance Limited (HCI)
  • Health Insurance Fund of Australia (HIF)
  • Health Partners (SPS)
  • Navy Health Limited (NHB)
  • Onemedifund (OMF) 
  • Peoplecare Health Insurance (LHM)
  • Phoenix Health Fund Limited (PWA)
  • Police Health Limited (SPE)
  • Queensland Country Health Fund Pty Ltd (QCH)
  • Reserve Bank Health Society Limited (RBH)
  • Teachers Health Fund (NTF)
  • TUH (QTU)
  • Westfund (WFD)

We may also be able to support members of other health funds. Please contact the RITH team (call 0405 069 234 or email [email protected]) to discuss.

Vitalis provides Hospital at Home and Care at Home services across the Greater Sydney region. We may also be able to support patients in other locations. Please contact us to discuss specific cases.

Once a referral form has been received, a member of the relevant team will be in touch with you on the same working day (generally within an hour). For Hospital in the Home (HITH) patients, the Vitalis team is generally able to start providing care on the next working day (assuming the patient is eligible to receive care and subject to circumstances). For Rehabilitation in the Home (RITH) patients, the Vitalis team is able to start providing care within 72 hours.

Vitalis provides personalised care and support to eligible private patients. To learn more about this or make a booking please call 1300 848 254 or contact us. 

Vitalis Home Care helps people maintain independence and enjoy a better quality of life. To learn more about this or make a booking please call 1300 848 254 or contact us.

Vitalis is a trusted NDIS Registered Provider, offering hospital-quality nursing services and personal care supports to people aged 0-65 living with a disability. To learn more about our NDIS Services or make a booking please call 1300 848 254 or contact us.

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