Information for organisations
Vitalis has a peerless track record of working with private health insurers, hospitals and other organisations to deliver value-based care. Discover how we can help you.
A healthcare-at-home partner you can trust
Vitalis has been providing hospital-standard, patient-centred at-home care since 2015. We have helped over 60,000 people with a range of conditions and needs. We work with partners to develop integrated care services that deliver outstanding clinical outcomes at a fraction of the cost.
- Deep understanding of patient and partner requirements.
- Commitment to clinical excellence and continuous improvement.
- Focus on adaptability and innovation.
- Expertise navigating complex systems and frameworks.
- Highly trained, passionate clinicians and carers dedicated to delivering the best outcomes and patient experience.
- Increased satisfaction for patients and health fund members, with an NPS in the 80-100 range in all divisions.
- Reduced time spent in hospital and avoidable readmissions.
- Reduced reliance on emergency departments.
- Reduced costs and claims.
What services does Vitalis provide?
Vitalis Health specialises in meeting the clinical and personal needs of every patient. As well as identifying and understanding critical issues, we ensure patients are heard and included in their treatment and care planning. Our healthcare-at-home services are available both privately (health insurance or user pay) and publicly through public health systems, government departments and the NDIS. They include:
Hospital at Home Services
Care at Home Services
Virtual and Remote Services
Rehabilitation in the Home
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In this section, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
AI is giving people answers. But who decides what they mean?
Can an algorithm understand what it takes to live well at home?
When technology stops… does care?
Patient engagement in the Vitalis Virtual Program
International Nurses Day: What Florence Nightingale would think of healthcare today
From reactive healthcare to proactive care
Short-stay hospitals and value-based care
The value of respite care: Supporting families, enabling Independence
FAQs
Who are Vitalis Health’s services for?
Where does Vitalis Health provide services?
Vitalis Health provides services across the Greater Sydney region. We may also be able to help patients outside that area. Please contact us to discuss specific cases.
Who can refer to Vitalis?
Vitalis Health accepts referrals from individuals and organisations, including:
- Nurses
- Specialists
- GPs
- Support coordinators
- Patients and family members
- Public and private hospitals
- Private health insurers
- Nursing homes
- Workers’ compensation insurers.
How are GPs or other healthcare professional, involved in a patient's healthcare-at-home treatment from Vitalis?
If a patient is managing a condition or illness that requires a care plan, we work with the GP or healthcare professional to monitor, assess and administer the care plan as well as notify and respond to any changes that may arise. As much as possible, we will provide consistency of Vitalis staff so that clients and staff form bonds and build trust. If extensive or around-the-clock healthcare at home is required, a team of regular staff will be assigned on a shift basis.
How does Vitalis select its nurses and carers?
Vitalis employs Enrolled Nurses and Registered Nurses to provide in-home healthcare for our patients. We also employ highly credentialed Registered Nurses (including Clinical Nurse Specialists) with many years of specialist training and clinical experience for our high acuity teams. We also aim to recruit the top 20% of qualified and experienced nursing assistants (AINs) and caregivers who have a genuine interest in providing healthcare for people in their homes.
All Vitalis staff are thoroughly screened and reference-checked. The hiring team then asks the question: “Would I hire this person to care for my own family?” If the answer is “Yes”, the candidate is invited to join the Vitalis team.
Does Vitalis conduct any pilots and research with organisations?
Vitalis conducts pilots and research in collaboration with industry and organisational partners to co-develop programs, trial new products and technologies, and develop innovative approaches to improving patient outcomes and managing costs across the care spectrum. Please contact us to learn more.