About Vitalis
Our vision, purpose and values underpin everything we do to provide the best care and deliver the best patient outcomes and experience.
Our vision and purpose
Our vision is to be Australia’s most trusted healthcare-at-home provider. By applying the best in-person care and virtual support, we already change lives for the better. By repositioning how, when and where patient-centred, value-based healthcare is provided, we can deliver improved clinical outcomes and peace of mind to more people.
Our purpose is to enable anyone who chooses to be, and who can be, to be cared for at home.
Our values
- We value the trust our patients and partners place in us.
- We are passionate about making a positive difference.
- We succeed as a team.
- We believe in the power of innovation.
- We always act with compassion.
The leadership team
Patient-centred care
Vitalis Health is proud to be a company where the needs of our patients and clients always come first. In order to deliver the best possible care, clinical outcomes and patient/client experience, we:
- We recruit and manage our teams.
- We do not use contractors for clinical or care services.
- Our team of experienced nurse educators train all staff to ensure excellence in care.
- Our new grad program equips young nurses with skills and experience across multiple areas.
- Our senior leadership actively promotes new and sustainable models of healthcare in national and international forums.
- We leverage technology and collaborate with stakeholders to integrate care journeys and improve continuum of care.
What our customers say
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In this section, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
Can an algorithm understand what it takes to live well at home?
When technology stops… does care?
Patient engagement in the Vitalis Virtual Program
International Nurses Day: What Florence Nightingale would think of healthcare today
From reactive healthcare to proactive care
Short-stay hospitals and value-based care
The value of respite care: Supporting families, enabling Independence
Why Home Care is a better alternative to nursing homes for many elderly Australians
FAQs
What services does Vitalis Health provide?
Vitalis Health provides a range of fully integrated, hospital-standard, at-home services, marrying in-person and virtual care to deliver the best results. These include:
Where does Vitalis Health provide services?
Vitalis Health provides services across the Greater Sydney region. We may also be able to support people in other areas. Please contact us to discuss specific cases.
Who are Vitalis Health’s services for?
Why should I choose healthcare-at-home instead of hospital care or a residential facility?
Why should I choose Vitalis as my healthcare-at-home provider?
Vitalis provides integrated and personalised healthcare services, so you can select the most appropriate level of care for now and adapt it as your needs change. Our staff are trained and overseen by senior clinicians and are available to provide support and care coordination when needed, including the ability to rapidly step up to 24/7 care as needs evolve.
How do I know what care I need?
Vitalis works with you and your family to assess, identify and deliver an individualised care plan that meets your needs now, as well as considering what you may need in the future. We can recommend trusted service providers (to help you with anything from home modifications, aids, transport services and assistive technologies to keep you or your loved one safe at home) as well as connect you with support groups and programs.
Our comprehensive intake assessment helps our clients and their families decide what the most appropriate and cost-effective healthcare at home solutions are for their needs.
How can I find the right healthcare services?
Vitalis can help you navigate the health care system to help you find the care you need. Call us for a confidential discussion.
How is my GP or other existing healthcare professional involved in my healthcare-at-home treatment?
If you are managing a condition or illness that requires a care plan, we work with your GP (or other healthcare professional) to monitor, assess and administer your care plan as well as notify and respond to any changes that may arise. As much as possible, we will provide consistency of Vitalis staff so that clients and staff form bonds and build trust. If extensive or around-the-clock healthcare at home is required, a team of regular staff will be assigned on a shift basis.
How can I pay for healthcare-at-home?
Vitalis will work with you and your family to help you manage your healthcare-at-home costs and create a plan that meets your individual needs and finances. We can help you identify if you may be eligible for government funding or private health insurance rebates, and can connect you with a network of recommended advisors who can assist you with options for funding your healthcare.
Are Vitalis services available on the NDIS?
Yes, Vitalis provides Nursing Services and Personal Care Supports for eligible NDIS (National Disability Insurance Scheme) participants.
Are other government subsidies available for Vitalis services?
Australians over the age of 65 may be eligible for government funding that helps with the cost of healthcare-at-home. Visit www.myagedcare.gov.au for more information.
How does Vitalis select its nurses and carers?
Vitalis employs Enrolled Nurses and Registered Nurses to provide in-home healthcare for our patients. We also employ highly credentialed Registered Nurses (including Clinical Nurse Specialists) with many years of specialist training and clinical experience for our high acuity teams. We also aim to recruit the top 20% of qualified and experienced nursing assistants (AINs) and caregivers who have a genuine interest in providing healthcare for people in their homes.
All Vitalis staff are thoroughly screened and reference-checked. The hiring team then asks the question: ‘Would I hire this person to care for my own family?” If the answer is “Yes”, the candidate is invited to join the Vitalis team.