Vitalis Complex Care in the Home
Your trusted, cost-effective, at-home alternative to hospital or residential care, delivering outstanding clinical outcomes and an unrivalled patient experience.

Compassionate care that makes a positive difference
At Vitalis, we believe home is where the health is. Our industry-leading Complex Care in the Home service delivers hospital-standard care in the comfort and familiarity of home at a time when people may feel at their most vulnerable.
Vitalis’ NSQHS-accredited Complex Care in the Home service allows people who may otherwise be hospital-bound for months and even years to return home. It gives patients with even the most complex needs the choice, in consultation with their treating specialist, to be cared for at home by a specialist team of skilled, highly trained and compassionate clinicians.

Benefits of Vitalis Complex Care in the Home
- You will receive hospital-quality care at home from highly skilled and compassionate nurses.
- Your care will be personalised according to your needs and circumstances to achieve the best outcomes.
- Vitalis nurses focus on providing an exceptional participant experience as well as the best clinical care.
- Delivers far better outcomes than any other type of complex care (in hospital or in the community) in key areas such as pressure injury prevalence.
- Available through the NDIS, government departments and private health insurers for eligible patients, as well as for private patients
- Short-, medium and long-term care options available.
- You and your family members are empowered to stay in control of your healthcare journey.
- Services are delivered in the familiarity of your home, helping you feel comfortable and reducing stress.
- Your family members will have the opportunity to take breaks and/or return to work.

What help do you need?
We can deliver up to 24-hour core/carer supports for patients of all ages with complex medical needs, including cancer, spinal cord injury and brain injury, Motor Neurone Disease, Parkinson’s disease, muscular dystrophy, cerebral palsy, amyotrophic lateral sclerosis and dementia. We can provide:

Bed transfers and other transfers

Wound dressing; wound and pressure care supports

Medication management

Respiratory support (including tracheostomy care and ventilator care)

Nasogastric tube care and PEG tube care

Mobility support

Incontinence care management and assessment

Catheter and drain management

Colostomy care management

Enteral feeding management

Bowel care

Chemotherapy and immunotherapy
How Vitalis nurses change lives
Every Vitalis nurse wants to have a positive impact on the lives of our customers. Whatever your needs as a Complex Care in the Home participant, we make sure you are supported by nurses and/or carers who understand what you want to achieve and work with you to get there.
Your Vitalis Complex Care in the Home team will be with you every step of the journey, providing:
- Hospital-quality care
- Outstanding clinical outcomes
- The best possible participant experience.
What our customers say
I cannot say enough good things about the nurses from the Vitalis Hospital in the Home team. They made a very unexpected and painful post-op recovery period as stress-free as possible. Thank you Kelly, Cara, Nicki, and Sharon - I would have been lost without you! Paula HonnibalNovember 15, 2023 Staff are so helpful and friendly. Love working with you all. Dee FrancziaMay 25, 2023 After a month in hospital on a drip it was amazing to have the daily treatment at home. All the staff are outstanding, professional and their friendly attitude is exceptional. Thank you so much Rod RogersDecember 17, 2022 The best service I’ve had with Vitalis Very professional service and the nurses are very friendly, experienced, and caring Highly recommended M RMay 13, 2021 Natalie, Clare and the whole nursing team are exceptional. They really care, and their feedback is first class. A credit to this professional that doesn't often get a lot of thanks. This is the type of innovation we need in the health sector. All the best team for 2021. Frazer WilsonJanuary 29, 2021 I had the experience of using Vitalis for home hospital care over past week. Vitalis provided excellent care and all Nurses who attended were very experienced and knowledgeable and performed service with great empathy & understanding. Absolutely recommend Vitalis for anyone requiring in-house medical care. ross owenApril 29, 2020 The nurses that attended to me were very professional and had great knowledge. If I ever had an issue the team was available to assist and give me advice. I highly recommend Vitalis Health & Home Care Trev SmithMarch 17, 2020 Amazing service , all nurses treat with care at all times and would highly recommend 👍 Falcon PvPFebruary 17, 2020
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In our blog, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
How Vitalis Home Care helps people with dementia
How Vitalis home care helps family members
How Healthcare at Home can benefit Parkinson’s disease patients
The benefits of having iron therapy at home
Is Complex Care in the Home right for you? Understanding your healthcare options
Choosing the right Hospital in the Home provider: a guide for Australian patients
How Vitalis Rehab in the Home helps hip replacement patients
FAQs
What is Complex Care in the Home?
Vitalis Health’s Complex Care in the Home is a proven, clinically effective alternative to a prolonged hospital stay. It allows medically eligible, high-needs patients to receive hospital-standard treatment in the comfort and familiarity of their own home.
What services are provided by Vitalis Complex Care in the Home?
Vitalis HITH provides a range of services, including:
- Bed transfers and other transfers
- Wound dressing; wound and pressure care supports
- Medication management
- Respiratory support (including tracheostomy care and ventilator care)
- Nasogastric tube and PEG tube care
- Incontinence care management and assessment
- Catheter and drain management
- Colostomy care management
- Enteral feeding management
- Bowel care
- Chemotherapy and immunotherapy
Where does Vitalis provide Complex Care in the Home services?
Vitalis Complex Care in the Home services are available across the Greater Sydney region. We may also be able to support patients outside this area. Please contact the Complex Care team (call 0450 435 892 or email [email protected]) to discuss.
How do I get Vitalis Complex Care in the Home services?
Your GP or hospital healthcare professional will be able to advise if you are medically able to be treated at home. They can then refer you to Vitalis. Our team will then confirm if we are able to support you.
What accreditations does Vitalis have?
Vitalis is one of only three hospital-at-home providers to be accredited to NSQHS standards. This means you can be assured of receiving hospital-standard care at home.
Are your nurses Vitalis employees?
Yes, every Vitalis staff member is a direct employee, not a subcontractor. This ensures quality of care and means you will never be in the position of having to directly pay our nurses.
How do I pay for Vitalis Complex Care in the Home?
Vitalis Complex Care in the Home services are generally covered by the NDIS. They can also be accessed on a user-pays basis. Please contact us for more information.