Vitalis Complex Care in the Home
A trusted, compassionate alternative to hospital or residential care, delivering outstanding clinical outcomes, a positive patient experience and all the support you need – when and where you need it most.
Care that makes a difference
At Vitalis, we believe home is where the health is. Our industry-leading Complex Care in the Home service (which includes chemotherapy and immunotherapy treatments) delivers hospital-standard care in the comfort and familiarity of home at a time when people may feel at their most vulnerable.
Vitalis’ NSQHS-accredited Complex Care in the Home service allows people who may otherwise be hospital-bound for months and even years to return home. It gives patients with even the most complex needs the choice, in consultation with their treating specialist, to be cared for at home by a specialist team of skilled, highly trained and compassionate clinicians.
Benefits of Vitalis Complex Care in the Home
- You will receive hospital-quality care at home from highly skilled and compassionate nurses.
- Your care will be personalised according to your needs and circumstances to achieve the best outcomes.
- Vitalis nurses focus on providing an exceptional patient experience as well as the best clinical care.
- Delivers far better outcomes than any other type of complex care (in hospital or in the community) in key areas such as pressure injury prevalence.
- Available through the NDIS, government departments and private health insurers for eligible patients, as well as for private patients
- Short-, medium and long-term care options available.
- You and your family members are empowered to stay in control of your healthcare journey.
- Services are delivered in the familiarity of your home, helping you feel comfortable and reducing stress.
- Your family members will have the opportunity to take breaks and/or return to work.
- Trusted chemotherapy and immunotherapy provider of leading private health insurers.
What help do you need?
We can deliver up to 24-hour core/carer supports for patients of all ages with complex medical needs, including cancer, spinal cord injury and brain injury, Motor Neurone Disease, Parkinson’s disease, muscular dystrophy, cerebral palsy, amyotrophic lateral sclerosis and dementia. We can provide:
Chemotherapy and immunotherapy
Respiratory support (including tracheostomy care and ventilator care)
Wound dressing; wound and pressure care supports
Medication management
Catheter and drain management
Bed transfers and other transfers
Nasogastric tube care and PEG tube care
Mobility support
Incontinence care management and assessment
Colostomy care management
Enteral feeding management
Bowel care
How Vitalis nurses change lives
Every Vitalis nurse wants to have a positive impact on the lives of our customers. Whatever your needs as a Complex Care in the Home participant, we make sure you are supported by nurses and/or carers who understand what you want to achieve and work with you to get there.
Your Vitalis Complex Care in the Home team will be with you every step of the journey, providing:
- Hospital-quality care
- Outstanding clinical outcomes
- The best possible participant experience.
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In our blog, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
Can an algorithm understand what it takes to live well at home?
When technology stops… does care?
Patient engagement in the Vitalis Virtual Program
International Nurses Day: What Florence Nightingale would think of healthcare today
From reactive healthcare to proactive care
Short-stay hospitals and value-based care
The value of respite care: Supporting families, enabling Independence
Why Home Care is a better alternative to nursing homes for many elderly Australians
FAQs
What is Complex Care in the Home?
Vitalis Health’s Complex Care in the Home is a proven, clinically effective alternative to a prolonged hospital stay. It allows medically eligible, high-needs patients to receive hospital-standard treatment in the comfort and familiarity of their own home. Â
What services are provided by Vitalis Complex Care in the Home?
Vitalis HITH provides a range of services, including:
- Bed transfers and other transfers
- Wound dressing; wound and pressure care supports
- Medication management
- Respiratory support (including tracheostomy care and ventilator care)
- Nasogastric tube and PEG tube care
- Incontinence care management and assessment
- Catheter and drain management
- Colostomy care management
- Enteral feeding management
- Bowel care
- Chemotherapy and immunotherapy
Where does Vitalis provide Complex Care in the Home services?
Vitalis Complex Care in the Home services are available across the Greater Sydney region. We may also be able to support patients outside this area. Please contact the Complex Care team (call 0450 435 892 or email [email protected]) to discuss.
How do I get Vitalis Complex Care in the Home services?
Your GP or hospital healthcare professional will be able to advise if you are medically able to be treated at home. They can then refer you to Vitalis. Our team will then confirm if we are able to support you.
What accreditations does Vitalis have?
Vitalis is one of only three hospital-at-home providers to be accredited to NSQHS standards. This means you can be assured of receiving hospital-standard care at home.
Are your nurses Vitalis employees?
Yes, every Vitalis staff member is a direct employee, not a subcontractor. This ensures quality of care and means you will never be in the position of having to directly pay our nurses.
How do I pay for Vitalis Complex Care in the Home?
Vitalis Complex Care in the Home services are generally covered by the NDIS. They can also be accessed on a user-pays basis. Please contact us for more information.