Information for patients and family members
By providing hospital-standard healthcare at home, Vitalis Health delivers outstanding clinical outcomes and an exceptional patient experience. We help you stay in control of your healthcare journey and provide peace of mind at every stage.

Healthcare at home you can trust
Vitalis has been providing patient-centred care since 2015. We have helped over 50,000 people with a range of conditions and needs. By choosing Vitalis, you are choosing to receive hospital-standard care in the comfort of your own home, surrounded by loved ones and living life on your terms.
- Vitalis are experts in providing paediatric care, adult care and aged care.
- Care is tailored to your specific needs and circumstances, and provided wherever you live.
- You will be supported by highly trained, passionate clinicians and carers dedicated to delivering the best outcomes and patient experience.
- You will experience faster recovery, fewer complications and outcomes equal to or better than hospital.
- Vitalis care helps patients avoid hospitalisation or reduce the amount of time you have to spend in hospital.
- Vitalis provides a cost-effective alternative to residential care.
- You will enjoy enhanced choice and control over healthcare decisions.
- You can stay at home longer to enjoy a better quality of life.
- With Vitalis' support, patients have an increased likelihood of remaining independent at home following illness or injury.
- Vitalis provides peace of mind for family members.
What services does Vitalis provide?
Vitalis Health specialises in meeting the clinical and personal needs of every patient. As well as identifying and understanding critical issues, we ensure patients are heard and included in their treatment and care planning. Our healthcare-at-home services are available both privately (health insurance or user pay) and publicly through public health systems, government departments and the NDIS. They include:
Hospital at Home Services
Care at Home Services
Virtual and Remote Services
Vitalis Gold

What our customers say
I cannot say enough good things about the nurses from the Vitalis Hospital in the Home team. They made a very unexpected and painful post-op recovery period as stress-free as possible. Thank you Kelly, Cara, Nicki, and Sharon - I would have been lost without you! Paula HonnibalNovember 15, 2023 Staff are so helpful and friendly. Love working with you all. Dee FrancziaMay 25, 2023 After a month in hospital on a drip it was amazing to have the daily treatment at home. All the staff are outstanding, professional and their friendly attitude is exceptional. Thank you so much Rod RogersDecember 17, 2022 The best service I’ve had with Vitalis Very professional service and the nurses are very friendly, experienced, and caring Highly recommended M RMay 13, 2021 Natalie, Clare and the whole nursing team are exceptional. They really care, and their feedback is first class. A credit to this professional that doesn't often get a lot of thanks. This is the type of innovation we need in the health sector. All the best team for 2021. Frazer WilsonJanuary 29, 2021 I had the experience of using Vitalis for home hospital care over past week. Vitalis provided excellent care and all Nurses who attended were very experienced and knowledgeable and performed service with great empathy & understanding. Absolutely recommend Vitalis for anyone requiring in-house medical care. ross owenApril 29, 2020 The nurses that attended to me were very professional and had great knowledge. If I ever had an issue the team was available to assist and give me advice. I highly recommend Vitalis Health & Home Care Trev SmithMarch 17, 2020 Amazing service , all nurses treat with care at all times and would highly recommend 👍 Falcon PvPFebruary 17, 2020
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In this section, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
How Vitalis Home Care helps people with dementia
How Vitalis home care helps family members
How Healthcare at Home can benefit Parkinson’s disease patients
The benefits of having iron therapy at home
Is Complex Care in the Home right for you? Understanding your healthcare options
Choosing the right Hospital in the Home provider: a guide for Australian patients
How Vitalis Rehab in the Home helps hip replacement patients
FAQs
Who are Vitalis Health’s services for?
Where does Vitalis Health provide services?
Vitalis Health provides services across the Greater Sydney region. We may also be able to help patients outside that area. Please contact us to discuss specific cases.
Why should I choose healthcare-at-home instead of hospital care or a residential facility?
Why should I choose Vitalis as my healthcare-at-home provider?
Vitalis provides integrated and personalised healthcare services, so you can select the most appropriate level of care for now and adapt it as your needs change. Our staff are trained and overseen by senior clinicians and are available to provide support and care coordination when needed, including the ability to rapidly step up to 24/7 care as needs evolve.
How do I know what care I need?
Vitalis works with you and your family to assess, identify and deliver an individualised care plan that meets your needs now, as well as considering what you may need in the future. We can recommend trusted service providers (to help you with anything from home modifications, aids, transport services and assistive technologies to keep you or your loved one safe at home) as well as connect you with support groups and programs.
Our comprehensive intake assessment helps our clients and their families decide what the most appropriate and cost-effective healthcare at home solutions are for their needs.
How can I find the right healthcare services?
Vitalis can help you navigate the health care system to help you find the care you need. Call us for a confidential discussion.
How is my GP or other existing healthcare professional involved in my healthcare-at-home treatment?
If you are managing a condition or illness that requires a care plan, we work with your GP (or other healthcare professional) to monitor, assess and administer your care plan as well as notify and respond to any changes that may arise. As much as possible, we will provide consistency of Vitalis staff so that clients and staff form bonds and build trust. If extensive or around-the-clock healthcare at home is required, a team of regular staff will be assigned on a shift basis.
How can I pay for healthcare-at-home?
Vitalis will work with you and your family to help you manage your healthcare-at-home costs and create a plan that meets your individual needs and finances. We can help you identify if you may be eligible for government funding or private health insurance rebates, and can connect you with a network of recommended advisors who can assist you with options for funding your healthcare.
Are Vitalis services available on the NDIS?
Yes, Vitalis provides Nursing Services and Personal Care Supports for eligible NDIS (National Disability Insurance Scheme) participants aged 0-65.
Are other government subsidies available for Vitalis services?
Australians over the age of 65 may be eligible for government funding that helps with the cost of healthcare-at-home. Visit www.myagedcare.gov.au for more information.
How does Vitalis select its nurses and carers?
Vitalis employs Enrolled Nurses and Registered Nurses to provide in-home healthcare for our patients. We also employ highly credentialed Registered Nurses (including Clinical Nurse Specialists) with many years of specialist training and clinical experience for our high acuity teams. We also aim to recruit the top 20% of qualified and experienced nursing assistants (AINs) and caregivers who have a genuine interest in providing healthcare for people in their homes.
All Vitalis staff are thoroughly screened and reference-checked. The hiring team then asks: ‘Would I hire this person to care for my own family?” If the answer is “Yes”, the candidate is invited to join the team.