Vitalis Home Care

Vitalis is a trusted provider of Home Care and other aged care services. Our caring, empathetic, experienced staff help you or your loved ones stay independent and enjoy a better quality of life. Our services are available through government-funded programs and to private clients.

What is Home Care?

Vitalis Home Care is a safe and proven alternative to nursing homes for elderly Australians who want to stay in their own home.

We deliver effective, client-centred services in three core areas:

Clinical Support – nursing care, allied health and other therapeutic servies (e.g., physiotherapy), nutrition, care management.
Independence – personal care, social support and community engagement, therapeutic services for independent living, respite, transport, assistive technology and home modifications.
Everyday living – domestic assistance, home maintenance and repairs, meals.

Vitalis Home Care services are designed to help you confidently and happily live at home for as long as possible.

Why Vitalis is the SAFE choice

We are a SPECIALISED Home Care provider with a limited number of clients. This ensures we are able to provide everyone with the best care possible.
Your care is ACCESSIBLE and tailored to your needs. It is available when and where you need it, at an affordable price.
You will be looked after by a FAMILIAR team of highly trained Vitalis Home Care staff, who will build a meaningful relationship with you.
We deliver highly EFFECTIVE care. Our approach has been proven to help people stay in their homes for longer and to reduce hospitalisations.

What help do you need?

Vitalis is a one-stop shop for all your Home Care needs, delivering everything from low-touch domestic support to complex nursing care. Our Home Care services are available through government-funded programs and to private clients. They are available 24/7 and include:

Upcoming changes to in-home aged care in Australia

The Australian Government is making changes to in-home aged care in Australia. Here’s what you need to know…

From 1 November, 2025, the Australian Government's Support at Home program will replace the Home Care Packages Program and Short-Term Restorative Care Programme.
Government-funded Support at Home is available to eligible people over the age of 65 (or over 50 if you are of Aboriginal and/or Torres Strait Islander origin or at risk of, or experiencing, homelessness). Vitalis can deliver these services to you.
Vitalis will also provide private Support at Home services.
There are three categories of Government-funded Support at Home services: Clinical Support, Independence and Everyday Living. Vitalis provides support in all areas.
Instead of four Home Care Packages levels, the Support at Home program has eight funding classifications and three short-term care pathways.
The Government has produced a Support at Home handbook with more information.

How Vitalis changes lives

Everyone at Vitalis prides themselves on going above and beyond to have a positive impact on the lives of our eldercare customers. Whatever your elderly care needs, we make sure you are supported by a someone who understands what you want to achieve and works with you to get there.

Your Vitalis team member will be with you every step of the journey, helping you as your needs change over time and providing:

What services do Vitalis provide?

Vitalis Health specialises in meeting the clinical and personal needs of every patient. As well as identifying and understanding critical issues, we ensure patients are heard and included in their treatment and care planning. Our healthcare-at-home services are available both privately (health insurance or user pay) and publicly through public health systems, government departments and the NDIS. They include:

Hospital at Home Services

Vitalis Health nurses, physios and other clinicians provide hospital-standard healthcare across Greater Sydney. We help you achieve the best possible outcomes so you can get back to enjoying life.

Care at Home Services

Vitalis Health nurses and carers provide world-class Home Care and NDIS Services across Greater Sydney. Our tailored support enables and empowers clients to lead independent, fulfilling lives.

Virtual and Remote Services

Vitalis Health is a leading provider of virtual and remote healthcare services, delivering world-class care to patients at home and on the move.

Vitalis Gold

Vitalis Gold provides comprehensive health assessments and personalised planning to help private patients live healthier and longer.

What our customers say

Vitalis Stories

Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In our blog, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.

FAQs

What Home Care services does Vitalis provide?

Vitalis provides a variety of Home Care services. These include:

Allied health services, including physiotherapy, podiatry and occupational therapy.
Meal preparation to help with shopping and cooking favourite meals.
Medication assistance, including collecting prescriptions and helping you take your meds.
Personal hygiene assistance, including bathing/showering, toileting and dressing.
Respite care to give family members/carers essential time to recharge batteries.
Shopping and light housekeeping duties to help keep the home running smoothly.
Driving you to appointments or on outings.
Personal assistance with organising things at home.
Companionship and socialisation, from having a cup of tea to going for a walk.
Specialist Nursing Services, including wound care and intravenous antibiotic therapy.
Specialist Dementia Care to keep you safe and supported at home.
Specialist Palliative Care, delivered in conjunction with your medical team, to keep you comfortable at home.

All services can be provided 24/7, if required.

The above is a partial list of services. If there is another Home Care service you need, please contact us and we’ll see how can help you.

Where does Vitalis provide Home Care services?

Vitalis Home Care services are available across the Greater Sydney region. We may also be able to help you if you live outside that area. Please contact us to discuss.

How do I pay for Vitalis Home Care?

Government funding is available for Vitalis Home Care services, but you must be eligible to receive it. You can check your eligibility here.

There are two main types of government funding:

The Commonwealth Home Support Programme (CHSP) helps older Australians access entry-level support services to live independently and safely at home. If you’re having trouble with everyday tasks and feel that a little support could improve your health and wellbeing, CHSP could be right for you.
Home care packages (HCP) are available to eligible people who have more complex needs that provided for by the CHSP. Vitalis can work with you to deliver services that fit your government-provided HCP budget.

You may be required to make a contribution to the cost of care by paying an Australian Government income-tested fee. Further information about contributions is available on the My Aged Care website.

All of Vitalis’ Home Care services are also available to private clients. Please contact us for more information.

How much does Vitalis Home Care cost?

The cost of your care will depend on a range of factors, including the type of care your need (for example, standard care, sleepover care or nursing care) and when you require the care (for example, weekdays, weeknights, weekends or public holidays).

Download our Fees and Charges brochure for Home Care Packages.

How much time can Vitalis carers spend with me?

Our friendly and skilled carers are available to support you 24 hours a day, seven days a week, including public holidays.

We provide:

Daytime Care, which can be anything from two hours a day to 12 hours a day. Visits can be made weekly, every few days, daily or multiple times per day to suit your needs.
Sleepover Care to help you at bedtime and again in the morning with showering, dressing and breakfast. Support is available during the night in case you need it.
Active Night Care for extra help at night when you are unwell.
Live-In Care is around-the-clock help, enabling you to remain in your own home even as your needs increase. Live-in care can be long term or short term (for example, to provide respite for your primary carer or to assist in your recovery after hospitalisation).

For information, including session lengths, about other Support at Home services (for example physiotherapy or nursing services), please contact us.

What is the difference between live-in care and 24-hour care?

Live-in staff sleep in your home overnight and provide active care for an agreed period during waking hours. They will need a place to sleep and it is assumed they will have a relatively uninterrupted night’s sleep. If you are not able to accommodate a carer to sleep overnight or you need more care during the night, we can assign two or more staff to provide 24-hour care day.

Are your carers insured?

Yes, all Vitalis carers are covered under our comprehensive insurance policies. They also have up-to-date vaccinations, Police Checks and Working with Children Certificates.

Can my carer run errands for me?

Yes. Your carer can assist you with errands such as shopping or collecting your dry-cleaning.

Can my carer go with me to family events, take me on outings or go for walks with me?

Absolutely! Vitalis carers want to help you get the most out of life. They can go with you on outings of your choice (noting that you will need to cover any travel-related expenses and additional costs).

Can my carer go with me to appointments?

Yes. Vitalis carers can accompany you to medical and personal appointments if you would like them to. Please note that you will need to cover travel-related expenses and additional costs incurred by your carer on these trips.

What are my responsibilities towards Vitalis staff in my home?

Our staff must be safe when they provide your home care services. Before we start, we will conduct a Workplace Health and Safety assessment and repeat this periodically to ensure your care is appropriate to your needs and can be safely delivered by our team members.

What are carers not allowed to do?

Carers are not allowed to do anything that is clinical or invasive in nature, such as administering injections.

What happens if there is an emergency at home?

You should always call 000 if you have a medical emergency. Your Vitalis carer will notify their manager after 000 has been called. All Vitalis staff are trained in emergency procedures and your care plan will include a priority list of people to call should an emergency arise. This list should always be kept up to date with the Vitalis office team and placed in a highly visible location in your home.

If I need to go to hospital, will my carer come with me?

It’s up to you, but we recommend that your carer goes with you so they can help facilitate the transition from home to hospital. Your carer can then communicate with family members and assist you until they can arrive. Your carer will also notify their manager.

Can my carer go in an ambulance with me?

Yes, they can go with you to help make sure you receive the highest level of attention. They can also speak to hospital staff on your behalf about what you need. Vitalis can also provide advocacy and healthcare navigation services for you.

What do I do if I’m not happy with my care or carer?

Vitalis always strives to provide the best possible care. But if you’re not happy with any aspect of your care, please call your personal care manager on 0490 521 906.

What will be the difference between Support at Home and Home Care and why is this change happening?

Support at Home is the new name for Home Care services in Australia. This is because, from 1 July, 2025, the Australian Government’s Support at Home program replaces the Home Care Packages Program and Short-Term Restorative Care Programme.

The Government has said: “We are implementing the Support at Home program in response to the Royal Commission into Aged Care Quality and Safety. Support at Home will bring together current in-home aged care programs, ensuring a simpler and more equitable system for older people that helps them to stay at home for longer. Support at Home will ensure improved access to services, equipment and home modifications to help older people remain healthy, active and socially connected to their community.”

The Government has clearly identified the categories and services classified as Support at Home. Vitalis can provide direct support and/or guidance in all areas.

A key difference between Support at Home and the Home Care Packages Program is that instead of four Home Care Package levels, there will be:

8 ongoing Support at Home funding classifications
3 short-term care pathways (Restorative Care Pathway, End-of-Life Pathway and 3 funding tiers for assistive technology and home modifications).

If you would like help understanding these changes or would like to know how Vitalis can meet your Support at Home needs, please contact us.