You may be required to make a contribution to the cost of care by paying an Australian Government income-tested fee. Further information about contributions is available on the My Aged Care website.
Home Care with heart - and no waiting lists!
Vitalis is a trusted provider of Aged Care at Home services. Whatever your needs, our caring and experienced staff help you stay independent and enjoy a better quality of life. Our comprehensive range of services are available now across Sydney through the government’s Support at Home program and to private clients
Who can Vitalis Home Care help?
Vitalis Home Care is a safe and proven alternative to nursing homes (and other types of residential care) for the many elderly Australians who want to stay in their own home.
Highly trained and carefully chosen Vitalis carers deliver best-in-class Everyday Living and Independence Support services, providing comfort and peace of mind as well as practical care.
And as a nurse-led organisation, Vitalis is uniquely placed to keep you living happily and confidently at home even when your needs become complex. Our nurses, clinicians and allied health professionals provide specialist, hospital-standard care for people with complex needs, including dementia, cancer and cardiovascular diseases.
Whatever your needs, Vitalis Home Care is here to help.
The benefits of Vitalis Home Care
- No waiting lists! Immediate care available for Support at Home program and private clients
- You get to age safely and happily in the comfort and familiarity of your own home
- Services and supports are tailored to meet individual needs and situations
- All services are provided by friendly, skilled and compassionate carers, nurses, allied health professionals and other clinical experts
- You choose the care you want and when you would like to receive it
- The level and type of care can evolve as your needs change
- For patients with complex care needs, Vitalis provides fully accredited, hospital-standard care
- Vitalis Home Care helps you avoid preventable hospitalisations
- Vitalis Home Care delivers support to family members, providing much-needed peace of mind
What help do you need?
Vitalis specialises in providing complex nursing and allied health services, but we we also provide low-touch domestic support. All our Home Care services are available 24/7 and include:
Personal hygiene assistance, including bathing/showering, toileting and dressing.
Meal preparation to help with shopping and cooking favourite meals.
Medication assistance, including collecting prescriptions and helping you take your meds.
Specialist Allied Health Services, including physiotherapy, podiatry and occupational therapy.
Respite Care to give family members/carers essential time to recharge batteries.
Specialist Nursing Services, including wound care and intravenous antibiotic therapy.
Specialist Dementia Care to keep you safe and supported at home.
Specialist Palliative Care, delivered in conjunction with your medical team, to keep you comfortable at home.
Shopping and light housekeeping duties to help keep the home running smoothly.
Personal assistance with organising things at home.
Driving you to appointments or on outings.
Companionship and socialisation, from having a cup of tea to going for a walk.
Where does Vitalis provide Home Care services?
Vitalis is headquartered in St Leonards, NSW, but provides hospital-quality Home Care services across Greater Sydney.
- Vitalis Home Care operates across the Greater Sydney region, extending from the Blue Mountains to the Eastern Suburbs, and from the Northern Beaches to South West Sydney.
- Vitalis Home Care may also be able to support people in other areas. Please contact us to discuss.
- Vitalis Home Care can help Support at Home program clients with and private clients in all areas in which we operate.
- Depending on the availability of your funding (for example, whether or not you are waiting for a Support at Home funding), Vitalis can start to provide services within days.
- Vitalis always provides a Home Care assessment before providing services to confirm suitability and safety.
How Vitalis Home Care changes lives
Chronic respiratory disease patient Shirley has experienced first hand how having expert Vitalis nurses caring for her at home has made a positive difference to her life:
“I’ve had so many hospitalisations and I’ve spent a lot of days and hours lying on trolleys and having investigations and quite a significant time in hospital. The opportunity to be cared for at home could only happen through Vitalis.
“I don’t think I could have navigated the challenges of this year without the support of Vitalis. Obviously medical, but psychological and emotional, that sense of wellbeing that they’ve allowed me to have in what’s been a very challenging year. It’s been very, very important to me.”
What other services does Vitalis provide?
Vitalis Health specialises in meeting the clinical and personal needs of every patient. As well as identifying and understanding critical issues, we ensure patients are heard and included in their treatment and care planning. Our healthcare-at-home services are available both privately (health insurance or user pay) and publicly through public health systems, government departments and the NDIS. They include:
Hospital at Home Services
Vitalis Health nurses, physios and other clinicians provide hospital-standard healthcare across Greater Sydney. We help you achieve the best possible outcomes so you can get back to enjoying life.
Care at Home Services
Vitalis Health nurses and carers provide world-class Home Care and NDIS Services across Greater Sydney. Our tailored support enables and empowers clients to lead independent, fulfilling lives.
Virtual and Remote Services
Vitalis Health is a leading provider of virtual and remote healthcare services, delivering world-class care to patients at home and on the move.
Vitalis Gold
Vitalis Gold provides comprehensive health assessments and personalised planning to help private patients live healthier and longer.
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In our blog, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
Short-stay hospitals and value-based care
Vitalis Health Co-Founder and Director, Alex Chrisment, says the short-stay hospital model can enable Australia’s value-based care ambitions.
The value of respite care: Supporting families, enabling Independence
Caring for a loved one can be one of life’s most meaningful responsibilities, But it can also be one of the most demanding, which is why respite care can be so important.
Why Home Care is a better alternative to nursing homes for many elderly Australians
Home isn’t just where we live – it’s where we belong. Discover why home care makes sense for so many people.
Transitional care: Where healthcare meets home
Vitalis Health Co-Founder and Director, Alex Chrisment, explains how effective transitional care can transform the Australian healthcare system
How Vitalis Home Care helps people with dementia
Vitalis Home Care has extensive experience supporting people with conditions like Alzheimer’s disease.
Kareena’s story
It’s a pleasure to share that long-term Vitalis client, Kareena, has recently been chosen as 2025 Junior School Captain at Fisher Road School.
How Vitalis Home Care helps family members
Vitalis Home Care doesn’t just help older Australians, it also provides support and peace of mind to family members and loved ones.
How Healthcare at Home can benefit Parkinson’s disease patients
Scientific research provides evidence that at-home care delivers enhanced quality of life for Parkinson’s disease patients.
FAQs
What Home Care services does Vitalis provide?
Vitalis provides a variety of Home Care services. These include:
- Allied health services, including physiotherapy, podiatry and occupational therapy.
- Meal preparation to help with shopping and cooking favourite meals.
- Medication assistance, including collecting prescriptions and helping you take your meds.
- Personal hygiene assistance, including bathing/showering, toileting and dressing.
- Respite care to give family members/carers essential time to recharge batteries.
- Shopping and light housekeeping duties to help keep the home running smoothly.
- Driving you to appointments or on outings.
- Personal assistance with organising things at home.
- Companionship and socialisation, from having a cup of tea to going for a walk.
- Specialist Nursing Services, including wound care and intravenous antibiotic therapy.
- Specialist Dementia Care to keep you safe and supported at home.
- Specialist Palliative Care, delivered in conjunction with your medical team, to keep you comfortable at home.
All services can be provided 24/7, if required.
The above is a partial list of services. If there is another Home Care service you need, please contact us and we’ll see how can help you. To learn more about the highly specialised, hospital-standard care Vitalis Home Care provides to clients with chronic issues, click the button below to download our Expert Care Guide.
Where does Vitalis provide Home Care services?
Vitalis Home Care services are available across the Greater Sydney region. We may also be able to help you if you live outside that area. Please contact us to discuss.
How do I pay for Vitalis Home Care?
Government funding is available for Vitalis Home Care services through the Support at Home program. You must be eligible to receive it. You can check your eligibility here.
There may also be a long waiting list to be assessed for Support at Home funding.
All of Vitalis’ Home Care services are also available to private clients. This can be delivered on a short-term or long-term basis and is available immediately. Please contact us for more information.
How much does Vitalis Home Care cost?
The cost of your care will depend on a range of factors, including the type of care your need (for example, standard care, sleepover care or nursing care), when you require the care (for example, weekdays, weeknights, weekends or public holidays) and your funding source (for example, Home Care Package or privately funded).
For more information and all charges, please review the relevant brochure:
How much time can Vitalis carers spend with me?
Our friendly and skilled carers are available to support you 24 hours a day, seven days a week, including public holidays.
We provide:
- Daytime Care, which can be anything from two hours a day to 12 hours a day. Visits can be made weekly, every few days, daily or multiple times per day to suit your needs.
- Sleepover Care to help you at bedtime and again in the morning with showering, dressing and breakfast. Support is available during the night in case you need it.
- Active Night Care for extra help at night when you are unwell.
- Live-In Care is around-the-clock help, enabling you to remain in your own home even as your needs increase. Live-in care can be long term or short term (for example, to provide respite for your primary carer or to assist in your recovery after hospitalisation).
For information, including session lengths, about other Support at Home services (for example physiotherapy or nursing services), please contact us.
What is the difference between live-in care and 24-hour care?
Live-in staff sleep in your home overnight and provide active care for an agreed period during waking hours. They will need a place to sleep and it is assumed they will have a relatively uninterrupted night’s sleep. If you are not able to accommodate a carer to sleep overnight or you need more care during the night, we can assign two or more staff to provide 24-hour care day.
Are your carers insured?
Yes, all Vitalis carers are covered under our comprehensive insurance policies. They also have up-to-date vaccinations, Police Checks and Working with Children Certificates.
Can my carer run errands for me?
Yes. Your carer can assist you with errands such as shopping or collecting your dry-cleaning.
Can my carer go with me to family events, take me on outings or go for walks with me?
Absolutely! Vitalis carers want to help you get the most out of life. They can go with you on outings of your choice (noting that you will need to cover any travel-related expenses and additional costs).
Can my carer go with me to appointments?
Yes. Vitalis carers can accompany you to medical and personal appointments if you would like them to. Please note that you will need to cover travel-related expenses and additional costs incurred by your carer on these trips.
What are my responsibilities towards Vitalis staff in my home?
Our staff must be safe when they provide your home care services. Before we start, we will conduct a Workplace Health and Safety assessment and repeat this periodically to ensure your care is appropriate to your needs and can be safely delivered by our team members.
What are carers not allowed to do?
Carers are not allowed to do anything that is clinical or invasive in nature, such as administering injections.
What happens if there is an emergency at home?
You should always call 000 if you have a medical emergency. Your Vitalis carer will notify their manager after 000 has been called. All Vitalis staff are trained in emergency procedures and your care plan will include a priority list of people to call should an emergency arise. This list should always be kept up to date with the Vitalis office team and placed in a highly visible location in your home.
If I need to go to hospital, will my carer come with me?
It’s up to you, but we recommend that your carer goes with you so they can help facilitate the transition from home to hospital. Your carer can then communicate with family members and assist you until they can arrive. Your carer will also notify their manager.
Can my carer go in an ambulance with me?
Yes, they can go with you to help make sure you receive the highest level of attention. They can also speak to hospital staff on your behalf about what you need. Vitalis can also provide advocacy and healthcare navigation services for you.
What do I do if I’m not happy with my care or carer?
Vitalis always strives to provide the best possible care. But if you’re not happy with any aspect of your care, please call your personal care manager on 0490 521 906.
What changes are happening in aged care?
From 1 November, 2025, the Australian Government’s Support at Home program will replace the Home Care Packages Program and Short-Term Restorative Care Programme.
Government-funded Support at Home is available to eligible people over the age of 65 (or over 50 if you are of Aboriginal and/or Torres Strait Islander origin or at risk of, or experiencing, homelessness). Vitalis can deliver these services to you.
Vitalis will also provide private Support at Home services.
There are three categories of Government-funded Support at Home services: Clinical Support, Independence and Everyday Living. Vitalis provides support in all areas.
Instead of four Home Care Packages levels, the Support at Home program has eight funding classifications and three short-term care pathways.
The Government has produced a Support at Home handbook with more information.
What will be the difference between Support at Home and Home Care and why is this change happening?
Support at Home is the new name for Home Care services in Australia. On 1 November, 2025, the Australian Government’s Support at Home program replaced the Home Care Packages Program and Short-Term Restorative Care Programme.
The Government has said: “We are implementing the Support at Home program in response to the Royal Commission into Aged Care Quality and Safety. Support at Home will bring together current in-home aged care programs, ensuring a simpler and more equitable system for older people that helps them to stay at home for longer. Support at Home will ensure improved access to services, equipment and home modifications to help older people remain healthy, active and socially connected to their community.”
The Government has clearly identified the categories and services classified as Support at Home. Vitalis can provide direct support and/or guidance in all areas.
A key difference between Support at Home and the old Home Care Packages Program is that instead of four Home Care Package levels, there are now:
- 8 ongoing Support at Home funding classifications
- 3 short-term care pathways (Restorative Care Pathway, End-of-Life Pathway and 3 funding tiers for assistive technology and home modifications).
If you would like help understanding these changes or would like to know how Vitalis can meet your Support at Home needs, please contact us.