Information for referrers
Working with Vitalis gives health professionals, NDIS support coordinators and other referrers a trusted, NSQHS-accredited healthcare-at-home partner for your patients.
Refer to us with confidence
Vitalis has been providing hospital-standard, patient-centred at-home care since 2015. We have helped over 50,000 people with a range of conditions and needs. We offer the experience and support you can trust and count on.
- Deep understanding of patient requirements.
- Commitment to clinical excellence and continuous improvement.
- Collaborative approach to working with healthcare professionals and support coordinators.
- Full clinical governance of all services.
- Clinical services delivered under direction of patient’s treating doctor.
- Highly trained, passionate clinicians and carers dedicated to delivering the best outcomes and patient experience.
- Services provided wherever patients live: at home, in an assisted living facility or in a residential care facility.
- Faster recovery, fewer complications, and outcomes equal to or better than hospital.
What services does Vitalis provide?
Vitalis Health specialises in meeting the clinical and personal needs of every patient. As well as identifying and understanding critical issues, we ensure patients are heard and included in their treatment and care planning. Our healthcare-at-home services are available both privately (health insurance or user pay) and publicly through public health systems, government departments and the NDIS. They include:
Hospital at Home Services
Care at Home Services
Virtual and Remote Services
Rehabilitation in the Home
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In this section, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
AI is giving people answers. But who decides what they mean?
Can an algorithm understand what it takes to live well at home?
When technology stops… does care?
Patient engagement in the Vitalis Virtual Program
International Nurses Day: What Florence Nightingale would think of healthcare today
From reactive healthcare to proactive care
Short-stay hospitals and value-based care
The value of respite care: Supporting families, enabling Independence
FAQs
Who are Vitalis Health's services for?
Where does Vitalis Health provide services?
Vitalis Health provides services across the Greater Sydney region. We may also be able to help patients outside that area. Please contact us to discuss specific cases.
Who can refer to Vitalis?
Vitalis Health accepts referrals from individuals and organisations, including:
- Nurses
- Specialists
- GPs
- Allied health professionals
- Support coordinators
- Patients and family members
- Public and private hospitals
- Private health insurers
- Nursing homes
- Workers’ compensation insurers.
Which private health insurers does Vitalis Hospital in the Home (HITH) work with?
Vitalis Hospital in the Home has arrangements in place with the following health funds:
- BUPA
- HCF
- NIB
- Australian Health Service Alliance funds:
- ACA Health Fund (ACA)
- AIA Health (MYO)
- CBHS Corporate (CBC)
- CBHS Health (CBH)
- CUA Health (CPS)
- Defence Health (AHB)
- Doctors Health (AMA)
- GMHBA Health (GMH)
- GU Health (GU)
- HBF Health Limited (HBF)
- Health Care Insurance (HCI)
- Health Insurance Funds (HIF)
- Health Partners (SPS)
- Navy Health (NHB)
- Onemedifund (OMF)
- People Care Heath (LHM)
- Phoenix Health (PWA)
- Police Health (SPE)
- Qantas Health
- Railway Health (RT)
- Reserve Bank Health (RBH)
- Teachers Health (NTF)
- TUH (QCH)
- Westfund (WFD)
We may also be able to support members of other health funds. Please contact the HITH team (call 0451 439 322 or email [email protected]) to discuss.
Which private health insurers does Vitalis Rehabilitation in the Home (RITH) work with?
Vitalis Rehabilitation in the Home has pre-approval arrangements in place with the following health funds:
- ACA Health Benefits Fund (ACA)
- AIA Health Insurance (MYO)
- CBHS Corporate (CBC)
- CBHS Health Fund Limited (CBH)
- CUA Health (CPS)
- Defence Health Limited (AHB)
- Doctors’ Health Fund Limited (AMA)
- GMHBA Health (GMH)
- HBF Health Limited (HBF)
- HCF (HCF)
- Health Care Insurance Limited (HCI)
- Health Insurance Fund of Australia (HIF)
- Health Partners (SPS)
- Navy Health Limited (NHB)
- Onemedifund (OMF)
- Peoplecare Health Insurance (LHM)
- Phoenix Health Fund Limited (PWA)
- Police Health Limited (SPE)
- Queensland Country Health Fund Pty Ltd (QCH)
- Reserve Bank Health Society Limited (RBH)
- Teachers Health Fund (NTF)
- TUH (QTU)
- Westfund (WFD)
We may also be able to support members of other health funds. Please contact the RITH team (call 0405 069 234 or email [email protected]) to discuss.
Which private health insurers does Vitalis Hospital in the Home work with?
Vitalis Hospital in the Home has arrangements in place with the following health funds:
- BUPA
- HCF
- NIB
- Australian Health Service Alliance funds:
- ACA Health Fund (ACA)
- AIA Health (MYO)
- CBHS Corporate (CBC)
- CBHS Health (CBH)
- CUA Health (CPS)
- Defence Health (AHB)
- Doctors Health (AMA)
- GMHBA Health (GMH)
- GU Health (GU)
- HBF Health Limited (HBF)
- Health Care Insurance (HCI)
- Health Insurance Funds (HIF)
- Health Partners (SPS)
- Navy Health (NHB)
- Onemedifund (OMF)
- People Care Heath (LHM)
- Phoenix Health (PWA)
- Police Health (SPE)
- Qantas Health
- Railway Health (RT)
- Reserve Bank Health (RBH)
- Teachers Health (NTF)
- TUH (QCH)
- Westfund (WFD)
We may also be able to support members of other health funds. Please contact the HITH team (call 0451 439 322 or email [email protected]) to discuss.
Why should I refer my patients to Vitalis?
Vitalis provides integrated and personalised healthcare services, so you can select the most appropriate level of treatment for now and adapt it as your patient’s needs change. Our staff are trained and overseen by senior clinicians and are available to provide support and care coordination when needed, including the ability to rapidly step up to 24/7 care as needs evolve.
How do I refer to Vitalis Health?
There are a number of ways of referring to Vitalis, depending on the service you are looking to book.
Hospital in the Home (HITH), Rehabilitation in the Home (RITH) and Complex Care in the Home services can be booked using any of the methods (online, email and fax) shown here.
For all other services, please call 1300 848 254 or contact us.
As a GP or other healthcare professional, how am I involved in my patient's healthcare-at-home treatment from Vitalis?
If your patient is managing a condition or illness that requires a care plan, we work with you to monitor, assess and administer the care plan as well as notify you and respond to any changes that may arise. As much as possible, we will provide consistency of Vitalis staff so that clients and staff form bonds and build trust. If extensive or around-the-clock healthcare at home is required, a team of regular staff will be assigned on a shift basis.
Are Vitalis services available on the NDIS?
Yes, Vitalis provides Nursing Services and Personal Care Supports for eligible NDIS (National Disability Insurance Scheme) participants.
Are other government subsidies available for Vitalis services?
Australians over the age of 65 may be eligible for government funding that helps with the cost of healthcare-at-home. Visit www.myagedcare.gov.au for more information.
How does Vitalis select its nurses and carers?
Vitalis employs Enrolled Nurses and Registered Nurses to provide in-home healthcare for our patients. We also employ highly credentialed Registered Nurses (including Clinical Nurse Specialists) with many years of specialist training and clinical experience for our high acuity teams. We also aim to recruit the top 20% of qualified and experienced nursing assistants (AINs) and caregivers who have a genuine interest in providing healthcare for people in their homes.
All Vitalis staff are thoroughly screened and reference-checked. The hiring team then asks the question: “Would I hire this person to care for my own family?” If the answer is “Yes”, the candidate is invited to join the Vitalis team.