Nurse Concierge and Discharge Support Services
Improving health outcomes and reducing avoidable hospital admissions for private health fund members through telephonic support.
What is Nurse Concierge?
At Vitalis, we are passionate about delivering trusted and transformative healthcare – in person and remotely.
The Nurse Concierge team provides pre-hospitalisation and post-discharge phone support to private health fund members. They manage cases and provide member education on:
- Self-care
- Navigating the healthcare environment
- Understanding warning signs
- Understanding post-discharge instructions
- Navigating and understanding post-discharge medication requirements
- Ensuring there are supports at home
- Access to supportive programs.
The team also identifies gaps in services and collects and analyses data to ensure everyone receives individualised support.
Benefits of Vitalis Nurse Concierge service
- Health fund members are supported by highly trained, experienced and empathetic nurses with specific expertise in their medical procedure.
- Nurses ensure all members have and understand all the information they need before surgery.
- Members receive the best post-surgery support and advice to confidently transition from hospital to home and return to good health.
- Evidence shows that this support reduces the risk of readmission to hospital and delivers better health outcomes.
- Members and their families enjoy added peace of mind.
- Vitalis Nurses listen carefully and compassionately to provide reassurance, emotional support and guidance designed to meet each member's specific needs.
How Vitalis nurses change lives
Vitalis Nurse Concierges are highly trained and experienced Registered Nurses who pride themselves on taking an empathetic approach with all their patients.
Instead of simply following a script, Vitalis Nurses make sure they listen carefully and compassionately so they can deliver reassurance and emotional support as well as guidance designed to meet the specific needs of each patient.
The Vitalis Nurse Concierge and Discharge Support Services team will be with each member on every step of the journey, providing:
- Hospital-quality telephonic support
- Outstanding clinical outcomes
- The best possible member experience.
What services does Vitalis provide?
Vitalis Health specialises in meeting the clinical and personal needs of every patient. As well as identifying and understanding critical issues, we ensure patients are heard and included in their treatment and care planning. Our healthcare-at-home services are available both privately (health insurance or user pay) and publicly through public health systems, government departments and the NDIS. They include:
Hospital at Home Services
Care at Home Services
Virtual and Remote Services
Vitalis Gold
Vitalis Stories
Vitalis Health’s purpose is to enable anyone who chooses to be, and who can be, to be cared for at home. We believe this delivers the best clinical outcomes and patient experience. In our blog, we highlight the innovations behind and results of being able to deliver top-quality healthcare at home in Australia.
Short-stay hospitals and value-based care
The value of respite care: Supporting families, enabling Independence
Why Home Care is a better alternative to nursing homes for many elderly Australians
Transitional care: Where healthcare meets home
How Vitalis Home Care helps people with dementia
Kareena’s story
How Vitalis Home Care helps family members
How Healthcare at Home can benefit Parkinson’s disease patients
FAQs
What is the Vitalis Nurse Concierge and Discharge Support Service?
Through the Vitalis Nurse Concierge and Discharge Support Service, a team of highly specialised clinical nurses provides care-coordination and guidance to private health fund members who are going to have or have had surgery or certain procedures.
Which clinical areas does the Service support?
The Vitalis Nurse Concierge and Discharge Support Service provides information and advice to cardiology, urology, orthopaedic and oncology patients.
Who can access the Service?
The Vitalis Nurse Concierge and Discharge Support service is provided on behalf of private health funds that have partnered with Vitalis Health. Please contact us if you are a health fund and would like more information about this premium service offering for your members.
How does the Service work?
Vitalis Nurse Concierge and Discharge Support Service nurses contact health fund members before their surgery to ensure they are well-prepared and informed about their surgery and their procedure.
The team also contacts after surgery to provide support and check that they are managing their pain and mobility, as well as talk about any other issues or concerns.